TERMS & CONDITIONS

Shipping, delivery, payment & returns

Shipping & Delivery

  • SONO AMBRA™ ships to all over the world
  • Shipping costs in Denmark are EUR 7 regardless of size and weight
  • Shipping costs to all other destinations are EUR 12 regardless of size and weight
  • Delivery time is 1-3 weekdays in Denmark, 2-5 weekdays to the rest of Europe and 3-10 weekdays to destinations outside of Europe.
  • All prices are inclusive of Danish VAT, but exclusive of duty and taxes outside the EU

SONO AMBRA™ is very thorough as regards ordering, sending and receiving of items. SONO AMBRA™ processes orders approved by the company and in the order in which they arrive. SONO AMBRA™ takes no responsibility for any kind of damage that might occur, if the stated delivery times are exceeded.

 

 

Returns

You can return any item within 14 days of receiving your original order.

If you would like a different size or color, please return your unwanted product and place a new order. All goods will be inspected by return and must be in a reasonable condition. The returned product must not have been damaged, soiled, washed or altered and all labels or tags must still be intact.

The refund of the returned items will be provided within 30 days of receiving the returned items.

The goods are your responsibility until they reach us, so make sure they are packed properly. The customer holds the return shipping costs, whereas we will pay the shipping cost back to you, in case of exchanges. The refund will be credited to the card that was used to make the original purchase.

 

 

Return Address

SONO AMBRA ApS
Faergevej 3
DK-8500 Grenaa
Denmark

Please mark your return order with: “Web Return”.

For handling your return order as best as possible, we need you to include a brief description of the reason for the goods returned. Please indicate also your invoice number and your account number.

 

 

Payment

Payment is debited from your card only at the time of dispatch. Your connection is secure with us and the card details are encrypted via Stripe, a payment gateway certified by the PCI-standard, MasterCard SecureCode and Verified by Visa.

If you return any item, the amount will be returned to the same card, as the purchase was made from.

All prices are inclusive of Danish VAT, but exclusive of duty and taxes outside Europe.

 

 

We Offer the Following Payment Methods

  • Visa
  • American Express
  • Mastercard
Terms & Conditions | SONO AMBRA